At rr33, your privacy is not merely a legal obligation — it is our genuine commitment. This document clearly explains how we collect, use, store, and protect your personal information as a player.
Last updated: January 2026Comprehensive Protection
We have built a robust privacy system so you can play with peace of mind, without worrying about the security of your personal information.
All data transmitted between your device and rr33's servers is protected using 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions to secure financial transactions.
RR33 has never and will never sell, rent, or share your personal information with any third party for marketing or business purposes without your prior express consent.
You have the full right to access, correct, transfer, and request deletion of your personal data held by RR33 at any time through our customer support team.
Your information is stored on servers protected by multi-layered firewalls and is accessible only by authorised personnel. Internal access to user data is logged and audited regularly.
The rr33 Privacy Policy is fully built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We update this policy from time to time to ensure compliance with applicable legislative changes.
You can choose to receive or opt out of any marketing communications from RR33 at any time. This preference can be managed directly through your account settings or by contacting our support team.
Welcome to the Privacy Policy page RR33. We understand that your trust is our most valuable asset. We are therefore fully committed to ensuring that the personal information you share with us is always handled with responsibility, transparency, and the highest security standards.
This Privacy Policy applies to all users of the RR33, covering the official website at rr33.wine, the mobile app for Android and iOS, and all related services we offer. By using any of our platforms, you agree to the data collection and usage practices described in this document.
We encourage you to read this document carefully. If any section is unclear or you would like further clarification, the support team at RR33 always ready to assist you.
RR33 collect your personal information through several different means. We only collect information that is genuinely necessary to provide you with the best service and to ensure compliance with applicable legal requirements.
When you register an account, submit KYC documents, or communicate with our team, we may collect:
| Type of Information | Purpose of Collection | Retention Period |
|---|---|---|
| Full name | Identity verification & KYC | Throughout active account + 5 years |
| Date of birth | Minimum age verification | Throughout active account + 5 years |
| Email address | Communications & account security | Throughout active account + 2 years |
| Phone number | Two-factor authentication (2FA) | Throughout active account |
| Residential address | KYC & legal compliance | Throughout active account + 5 years |
| Identity document | KYC identity verification | Throughout active account + 5 years |
| Bank account / e-wallet information | Payment processing & withdrawals | Throughout active account + 3 years |
When you use the platform RR33, our system automatically records certain technical information that helps us improve service quality and detect any suspicious activity:
In certain cases, RR33 may receive information about you from payment service providers, identity verification agencies, or relevant regulatory bodies. This information is used solely for verification, fraud prevention, and legal compliance purposes.
RR33 use collected personal information solely for legitimate and reasonable purposes. The following is a detailed description of how we use your data:
Your data is used to create and manage your account, process deposits and withdrawals, verify your identity during the KYC process, and provide customer support when needed. Without this information, we cannot deliver a safe and reliable service to you.
Your information helps our security system RR33 identify and prevent fraudulent activity, money laundering, unauthorized access, and any misuse of the platform. This includes transaction pattern analysis and continuous account activity monitoring to protect your interests.
As a responsibly operated platform, RR33 is required to retain certain records in accordance with legal requirements relating to anti-money laundering (AML), tax compliance, and regulatory body requirements. Information retained for these purposes may only be accessed when there is a legitimate legal need.
Aggregated and anonymised data is used by our technical team to analyse usage patterns, improve the user interface, develop new features, and ensure the platform consistently performs at its best for your gaming experience.
With your consent, RR33 use your email address and phone number to send promotional information, exclusive offers, and platform updates. You may opt out of marketing communications at any time via the unsubscribe option included in every message.
RR33 does not sell your personal information to anyone. However, there are limited situations where we need to share certain information with other parties to support the operation of our platform:
We work with carefully selected third-party service providers, including payment processors (FPX, DuitNow, e-wallets), game software providers, customer support platforms, and identity verification services. All providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
RR33 may disclose your personal information to government authorities, law enforcement bodies, or courts when required to do so by Malaysian law or a valid court order. In such situations, we will endeavor to notify you if the law permits us to do so.
If RR33 involved in a merger, acquisition, or sale of business assets, user information may be transferred as part of that transaction. You will be notified in advance via a prominent notice on the platform and given the option to delete your account before the transfer takes place.
Platform RR33 use cookies and similar technologies to enhance the user experience, maintain login session security, and analyze how our platform is used. Cookies are small text files stored on your device when you visit our website.
You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the platform RR33 and your overall gaming experience.
Under Malaysia's Personal Data Protection Act 2010, you as a user RR33 have the following rights regarding your personal data. We fully respect these rights and are committed to responding to every request within a reasonable timeframe.
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete information in our records.
Request that we delete your personal data, subject to applicable legal obligations.
Receive your data in a machine-readable format for transfer to another service.
Object to the processing of your data for direct marketing purposes or in certain circumstances.
Request restriction of your data processing in certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact our privacy team via email at [email protected] or via live chat on the platform. We will respond within 14 business days from the date your request is received.
RR33 continuously invests in sophisticated cybersecurity infrastructure to protect your personal data from unauthorized access, loss, or accidental disclosure. The technical security measures we implement include:
Platform RR33 is strictly limited to individuals aged 18 and above. We do not knowingly collect any personal information from underage children or minors. Our registration process is designed to verify the age of every new user.
If we discover that personal information of a child under the age of 18 has been collected without our knowledge, we will take immediate action to delete that information and close the account in question. Parents or guardians with concerns about this matter are encouraged to contact us immediately.
RR33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, the latest legal requirements, or new platform features. The "Last updated" date at the top of this document will always reflect the most current version.
For significant changes that directly affect your privacy rights, we will notify you via a prominent notice on the platform or by email to the address registered in your account before the changes take effect. Continued use of the platform following such notice will be considered acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding how RR33 manage your personal data, please contact our Data Protection Officer directly. We take every complaint seriously and will investigate and provide a response within a reasonable timeframe.
You may also refer to Terms and Conditions for more information about your rights and responsibilities as a player RR33.
For inquiries related to the protection of your personal data, contact our privacy officer:
Response within 14 business days.